FAQHow Is A Hearing Test Performed?
When you visit your hearing professional, they can give you a hearing test. The hearing test can tell you exactly the frequencies you have trouble hearing. You will step into a soundproof booth wearing headphones that are connected to an audiometer. You will start hearing tones at certain frequencies at certain volumes. The hearing professional will graph what you have heard. When the test is over, you will have a complete picture of the frequencies you are hearing and the ones you aren’t.Who is Eligible for a Free Amplified Phone?
The STAP (Special Telecommunications Assistance Program) program is available to Texas residents who have a certain amount of hearing loss.
How Do I Find Out if I am Eligible?
Get a hearing test. If you are a Texas resident with a hearing loss you are eligible. Every qualifying household is eligible for one amplified phone every five years.
Who Pays for the Amplified Phones?
The STAP program, part of the Texas Department of Assistive and Rehabilitative Services, is funded by Texas Universal Service Fund taxes assessed on people's telephone service. A portion of these fees are used to fund the STAP program that pays for the amplified telephones.
Do I have a Choice of Phones?
Yes. We have corded and cordless phones. Some are designed for use with Caller ID while others are not. We even have a Bluetooth Neckloop designed to work with compatible cell phones.
When Do I Get My Phone?
Once the STAP program receives and processes your application (about 6 to 8 weeks), they will mail a voucher to you. When you get your voucher, we will exchange your signed voucher for a free amplified phone. If you live in Austin, Dallas or Houston you can visit us at one of our locations. If you live anywhere else in Texas you can mail us your voucher to Lisa Delaney, 5068 W. Plano Pkwy, Suite 300, Plano, TX 75093 and we will mail you the phone of your choice via Lone Star Overnight.
